FAQ's

Frequently Asked Questions

 

How did the idea of The Devonshire Arms Baslow App come about?

 

We have known about Padoq Apps for some time and have been very keen to develop one for our community. Why? Because over time we have been frustrated by the fact that not only can the large social media companies use all of our data and connections for their own gain but that the currently available channels of communication are very blunt. By that we mean that you see every post rather than just the ones you may be interested in. In addition a Padoq app is not only designed to combat this allowing us to create spaces by interest area but it is safe with a genuine focus on the security of our guests data.

 

The pub is a hub within the community but also has a broader community made of regular and occasional visitors to the area and we wanted to provide an App which allows our whole community to connect safely and explore all of the help, advice and support that has taken place at the local hostelry for centuries even when you cannot pop down.

 

1000’s of people interact with the Devonshire Arms every week whether actually visiting or with the website or social media channels and we believe this App is an asset for the whole community allowing them to communicate and engage with each other is a safe place as well as supporting other local businesses who we hope this will support.

 

What platforms will it be available on?

The Devonshire Arms Baslow App is available on iOS and Android.

 

How much does it cost?

Nothing. The Devonshire Arms Baslow App is free to use.

 

What differentiates this from other platforms?

People live their lives in communities of interest, with different personalities within the different groups within which they interact. We have designed our App to allow you to be yourself within these communities of interest, while allowing you to quickly access the most frequently sought services like table bookings.

 

So you don’t hold any personal information?

We collect two pieces of Personal Information from you from which you could be identified; your Email address (to identify your account), and your Date of Birth (to ensure people do not see inappropriate content). We will also allow Admins to collect additional information about you as you join their Padoq’s or as we call them “Your Group”. This information is purely for the purpose of running the group, and the Admin of the group will be the controller of this data. Please ensure you do not pass on Personal Information without knowing who the administrator is and what they are using the information for.

 

What if people use the platform for Illegal things?

The Devonshire Arms App has been designed as a place for good people to do good things. We do not tolerate racism, sexism, terrorism or bullying. If you are planning on breaking the law, this is not the place to do this and you will be removed.

 

What is your attitude to inappropriate content / behaviour?

We want people to feel safe on our App. Whilst the spaces themselves have the opportunity to self-police through a variety of reporting tools, we withhold the right to remove anyone who we deem to be breaking our community standards.

 

How does The Devonshire Arms Baslow App make money?

It is not designed as a revenue or profit stream it is an extension of the rich and social community that exists within The Devonshire Arms community within the digital world.

I can make money out of The Devonshire Arms App?

We will allow other people to build their own community on our App in what is called “Your Group”. This is not an opportunity to make money directly but we have no objection for local businesses to use it as a way to showcase what they offer taking advantage of the 1000’s of people who interact with The Devonshire Arms every week. Your Groups grow the engagement and connectivity allowing the area to benefit from our shared efforts to illustrate what we all offer.

Your Groups can be set up easily but we do reserve the right to remove Your Group if you are breaching what we allow. We hope to introduce an advertising model soon and we envisage Admins will be able to access this by selecting their adverts tab. We envisage rolling this out to groups with the most engaged and active users primarily. Revenue from this will be used for the benefit of all of the contributors to the Apps success.

 

How do you advertise to me?

We would only advertise based on the interests of the “Groups” only sharing information pertinent to that groups premise or reason for being, and never through Personal Information. We believe advertising is more effective, appropriate and moral if you see relevant things whilst you are in the mindset of engaging with that topic or interest. We will not inundate users with adverts that are not appropriate to their interest as this would undermine the initial vision and aim of investing to develop this App.

 

Do you make money in any other ways?

At present we only make money through guests visiting The Devonshire Arms itself but do not exclude offering products for sale directly through the App.

 

How do I create an Account?

You can create a Devonshire Arms App account by downloading the App on iPhone or Android.

 

I have forgotten my username/password

If you have forgotten your username or password, you can retrieve them by selecting the forgotten password link when trying to login to the app or website.

 

How can I report inappropriate content?

If you see content in the App that is inappropriate, you can report it. A reported post will be seen by both the Admin of your Padoq and our content moderation team. We will remove all content which violates our terms of service.

 

How can I report an admin abusing their rights?

If you are worried that an Admin is violating the Terms of Service or using a Your Space for inappropriate means, then you can report the Your Space to our moderation team through the feedback option in the settings section of the ‘Me’ page.

 

Who can see my information on the App?

On the App you don’t have a profile that anyone can view. You do however have a persona in each Your Space you join. Members of Your Spaces you are in will be able to see posts made by that persona, your persona name and profile image. Members of each Your Space you are in will not be aware of memberships you have to other Your Space’s.

 

Can I export my data?

We are very protective around your data, so at present we do not allow anything to be exported from the platform.

 

How do I remove myself from a Group?

To remove yourself from a Group, enter the settings section of the Group you wish to leave, scroll down to the bottom of the settings section and select ‘Leave Group’. Each Group must have an Admin, so if you are the Administrator of a Group, please give another user the Admin role before attempting to leave.

 

How do I delete my account?

To delete your Devonshire Arms Baslow App account, enter the 'Me' section of the app from the footer bar. Select the settings option and scroll down to the bottom of the page and select the ‘request account deletion’ option.

 

What happens to my data after my account is deleted?

Once you have deleted your account, all content posted by you in Spaces will be anonymised. Your personas in these cases will be anonymised and thus not available to other users on the platform. We will remove all settings and data we store about you from our servers within 180 days. We cannot simply remove all evidence of your existence as any posts you have contributed to would be affected but they will be anonymised.

 

How can I edit my notification settings?

Notification settings are set on a per Group basis. To edit your individual Group settings, you can go into the Group, select settings and then edit the push notification settings for that Group.

 

How do I change my profile image?

Your default profile image is set in the ‘Me’ page. Whenever you join a Group, you will be asked whether you want to change your profile image for that particular Group. Within a Group, you can change your profile image by going to settings, selecting your profile and then selecting the image at the top of the screen.

 

How can I change my email?

Your email is used to identify you on the Devonshire Arms Baslow App. You can edit your email in the settings screen of the ‘Me’ page. You will need to verify the new email address in order to confirm the change.

 

How long do you store content generated in a Group?

We will routinely delete older content in Groups if it has not been accessed for 6 months.

 

What happens to dormant accounts?

If your account has not been accessed for 6 months it will be flagged for deletion. You will receive a series of emails that will prompt you before action is taken on this.

 

How do I create a Group?

To create a Group, select the ‘view all Groups’ Icon on the Homefeed. You will then see a list of all Group you are a member of as well as the ‘Create Group’ icon. Selecting this will begin the 'Create a Group' process.

 

How can I invite my members to a Space i create?

You can invite members to a Group by going to settings and selecting ‘Invite members’. This will product an invite link which you can share with members. When they select the invite link it will pull them into the relevant app store if they do not have the app and then into your Group once they have signed up.

 

How can I change the privacy settings of my Group?

You can change the privacy settings of your Group in the settings screen within the Group. A Group can be public (it will appear in the explore screen and anyone can join it), Private (it will appear in the explore screen but you need to request to join and then be approved in by the Admin) or Secret (you will only be able to access the Group if you have the link). In every case when you set up a Group you are required to advise our Admin @

 

How many people can I have in a Group?

A Group can have an unlimited number of members. It has, however, been designed for functioning organisational groups. You may notice significant performance issues in super-sized Groups.

 

How can I change settings of my Space?

Admins can change various settings of the Group in the settings screen found within the Group.

 

How can I add another admin?

Admins can give other members administrator rights by selecting them on the members lists and selecting ‘Make Admin’. Whilst there can be many Admins in a Group, there can only be one with the treasurer role. The Admin with the treasurer role will receive all payments to their Group wallet.

 

How do I post as the Group owner?

As an Admin you have the ability to post as your member profile or as the Group Owner itself. You can do this by selecting the ‘posting as’ icon when creating a new post. If you post as the Group, the post carries a more official status and all Admins in the Group will be able to edit this post.

 

How can I create a Payment request?

To create a payment request, select new post and then payments (only available to Admins). When customising the payment request, you can select whether you want to send it to the whole Space or select individual members to receive the request. You can also collect additional information from the recipients of the request.

 

How can I create an event?

To create an event, select new post and then event. You can customise the time and date of the event and whether it is a paid event or free.

How do I create a Poll?

To create a poll, select new post and then poll. There are three different types of polls. A vote allows users to vote on a number of pre-determined outcomes. They can also be customised to allow users to select multiple answers. A review allows the Space to collectively rate something in order to get a rating from the Group. A survey (Admin only), allows the Admin to set out a series of questions which can be answered by the App members.

 

How do I post a Photo album?

To post photos into a Group, select next post and then add photos. You may post up to 30 photos per post.

 

How can I share a file?

To post a file into a Group, select next post and then add file. There is a 10MB size limit per post.

 

Admins can give other members administrator rights by selecting them on the members lists and selecting ‘Make Admin’. Whilst there can be many Admins in a Padoq, there can only be one with the treasurer role. The Admin with the treasurer role will receive all payments to their Padoq wallet.

 

How do I post as the Padoq?

As an Admin you have the ability to post as your member profile or as the Padoq itself. You can do this by selecting the ‘posting as’ icon when creating a new post. If you post as the Padoq, the post carries a more official status and all Admins in the Padoq will be able to edit this post.

 

How can I create a Payment request?

To create a payment request, select new post and then payments (only available to Admins). When customising the payment request, you can select whether you want to send it to the whole Padoq or select individual members to receive the request. You can also collect additional information from the recipients of the request.

 

How can I create an event?

To create an event, select new post and then event. You can customise the time and date of the event and whether it is a paid event or free.

 

How do I create a Poll?

To create a poll, select new post and then poll. There are three different types of polls. A vote allows users to vote on a number of pre-determined outcomes. They can also be customised to allow users to select multiple answers. A review allows the Padoq to collectively rate something in order to get a rating from the Padoq. A survey (Admin only), allows the Admin to set out a series of questions which can be answered by the Padoq members.

 

How do I post a Photo album?

To post photos into a Padoq, select next post and then add photos. You may post up to 30 photos per post.

 

How can I share a file?

To post a file into a Padoq, select next post and then add file. There is a 10MB size limit per post.

Copyright 2018 The Devonshire Arms.

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